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FAQ
Below are some of the questions that you may have about ordering from Dalfiya. Please click on any question to jump to the answer. If you have any other questions, please contact us and we will be happy to help.
- Where are your products made?
- Can I order custom colors for my bridesmaids?
- Do you have a printed catalog?
- What types of payments do you accept?
- How do I know you received my order?
- What are your shipping rates and what shipping methods do you offer?
- How long do orders take to be shipped?
- How will I know my order has shipped?
- What is your return policy?
Q. Where are your products made?
A. Our jewelry is made in our design studio in Massachusetts or by our partner factories in South Korea, Thailand, Bali, or India. All of the manufacturers we work with employ fair labor practices.
A. Our jewelry is made in our design studio in Massachusetts or by our partner factories in South Korea, Thailand, Bali, or India. All of the manufacturers we work with employ fair labor practices.
Q. Can I order custom colors for bridesmaids?
A. Many designs can be custom made in other colors with a minimum of 6-10 pc to order. The time needed from production to delivery is usually one month. Custom orders are non-refundable. Please contact us before purchasing with the item code and your preferred color, and we will let you know if it is available.
A. Many designs can be custom made in other colors with a minimum of 6-10 pc to order. The time needed from production to delivery is usually one month. Custom orders are non-refundable. Please contact us before purchasing with the item code and your preferred color, and we will let you know if it is available.
Q. Do you have a printed catalog?
A. As we add new items to our website frequently, we do not produce a printed catalog. Most of the items we have in stock are shown on the website.
A. As we add new items to our website frequently, we do not produce a printed catalog. Most of the items we have in stock are shown on the website.
Q. What types of payments do you accept?
A. Dalfiya accepts credit cards, PayPal, checks, or money orders. If you are paying by check or e-check, please allow up to 7 days for processing. All payment methods must clear before your order will be shipped.
A. Dalfiya accepts credit cards, PayPal, checks, or money orders. If you are paying by check or e-check, please allow up to 7 days for processing. All payment methods must clear before your order will be shipped.
Q. How do I know you received my order?
A. After completing checkout, you will receive a confirmation e-mail from us with the details of your invoice. Please check this to make sure it is correct and contact us within 24 hours if you have any questions or changes. As this is an automatically generated e-mail, some e-mail systems may send it to your junk box. If you do not receive a confirmation e-mail, please check your junk box and add Dalfiya as a contact to ensure that future e-mails come to your inbox.
A. After completing checkout, you will receive a confirmation e-mail from us with the details of your invoice. Please check this to make sure it is correct and contact us within 24 hours if you have any questions or changes. As this is an automatically generated e-mail, some e-mail systems may send it to your junk box. If you do not receive a confirmation e-mail, please check your junk box and add Dalfiya as a contact to ensure that future e-mails come to your inbox.
Q. What are your shipping rates and what shipping methods do you offer?
A. Our shipping rates are based on the weight of your order. Orders over $500 ship for free! Additional shipping charges will apply for expedited shipping options or for international orders.
A. Our shipping rates are based on the weight of your order. Orders over $500 ship for free! Additional shipping charges will apply for expedited shipping options or for international orders.
Q. How long do orders take to be shipped?
A. We try to ship all orders within 1-2 days after receipt of payment. If part of your order is out of stock, we may wait until the backordered items are ready before shipping. In this case we will contact you to notify you of the expected shipping date. If you have ordered custom designs, please allow one month for production.
A. We try to ship all orders within 1-2 days after receipt of payment. If part of your order is out of stock, we may wait until the backordered items are ready before shipping. In this case we will contact you to notify you of the expected shipping date. If you have ordered custom designs, please allow one month for production.
Q. How will I know my order has shipped?
A. After we ship your order, you will receive a confirmation e-mail from us with the details of your order and the tracking number.
A. After we ship your order, you will receive a confirmation e-mail from us with the details of your order and the tracking number.
Q. What is your return policy?
A. We guarantee your satisfaction 100%. All returns are accepted unconditionally, but you must notify us within two weeks after receiving your order if there is a problem. Please contact us and we will send instructions for your return. We do not accept any returns after two weeks from the date of purchase.
A. We guarantee your satisfaction 100%. All returns are accepted unconditionally, but you must notify us within two weeks after receiving your order if there is a problem. Please contact us and we will send instructions for your return. We do not accept any returns after two weeks from the date of purchase.
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